Getting started
Verification, payments, and refunds
Understand trust signals and the transaction lifecycle.
4 min readReviewed for NextKey 1.7
About this topic
Learn the basic booking, listing, verification, and payment flows.
Key guidance
01
Complete available identity, phone, email, and property checks to strengthen trust signals.
02
Use the booking payment status and receipt as the source of truth; allow confirmation polling to finish.
03
Refund timing depends on the cancellation policy, payment provider, and completed processing steps.
Put this into practice
Use these recommendations as a starting point, then adapt them to the property, booking, and local requirements involved. Contact NextKey support when you need help with a specific case.