Hosting guides
Response rate and cancellations
Build guest confidence through timely, documented hosting decisions.
4 min readReviewed for NextKey 1.7
About this topic
Create stronger listings and manage guest communication well.
Key guidance
01
Reply quickly, keep availability current, and decline requests you cannot fulfil.
02
Use the published cancellation terms and document relevant communication in the booking.
03
Choose notification categories and follow approval and payment countdowns promptly.
Put this into practice
Use these recommendations as a starting point, then adapt them to the property, booking, and local requirements involved. Contact NextKey support when you need help with a specific case.